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What We Do

DM+A provides management consulting services to insurance providers on all aspects of their operations, including:

  • Strategic and operational planning.
  • Product development, pricing and marketing.
  • Financial modelling and management.
  • Operational oversight and risk management.
  • Supplier recruitment, selection and management.
  • Technology-related business analysis and project management.

We’re different than typical management consultants in several ways:

  • We not only develop brilliant strategies, we also ensure that those strategies can be effectively implemented with the support of all stakeholders.
  • We have an intimate knowledge of the insurance market, and of all aspects of both insurance agency and underwriting operations.
  • We have a proven track record of success in developing, implementing, and marketing insurance product and service innovations.
  • We fully understand and leverage technology, and have been involved in numerous successful insurance system implementations and transitions.
  • Our team has received numerous awards for customer satisfaction, product and process innovation, and portfolio growth and profitability.

With experience leading and managing one of the most successful integrated insurance agency and underwriting operations in Canada, DM+A’s team serves insurance distributors, manufacturers and wholesalers across North America.

Who We Are

The DM+A team brings a range of experiences from the insurance, banking and telecommunications industries. Brief biographies for several key members of the DM+A team are provided below. Additional members with specialized expertise are available for specific assignments and projects.

Daniel Mirkovic

Managing Partner

Daniel has 13 years of experience in the insurance industry, both in Canada and the United States. He also has 3 years of experience in the travel industry.

Prior to starting DM+A, Daniel was vice president of insurance and travel for the British Columbia Automobile Association (BCAA). The auto club’s insurance operations entailed both agency and underwriting functions.

Under Daniel’s leadership, BCAA’s insurance portfolio grew by 20 percent (from $270 million to $325 million) between 2006 and 2009. Over the same period, the home insurance portfolio increased by 46 percent (from $56 million to $82 million) and an industry-leading loss ratio of 50 percent was achieved.

With an exceptional understanding of all facets of management, Daniel is recognized as a progressive leader who both develops and executes challenging operational transformations.

Daniel has a bachelor of commerce and a master of business administration, both from the Sauder School of Business at the University of British Columbia. And, he is licensed as a general insurance salesperson in British Columbia

Chris Bayly

Partner

Chris is an accomplished insurance professional with 16 years of experience in the financial services and insurance industries.

Before becoming a partner at DM+A, Chris was as a member of BCAA’s management team. He led the auto club’s centralized analytics department, which provided critical support for strategy formulation and decision making.

While at BCAA, Chris was instrumental in business case development, merger and acquisition opportunities, underwriting and reinsurance management, product development and pricing, distribution initiatives, business process improvements, and technology implementations and conversions.

Chris also managed business planning and budgeting for $180 million in revenues and $120 million in expenses. As a result, Chris has a deep understanding of insurance financials.

Chris has extensive project management skills, having led several high profile initiatives.

Suzanne Milino

Senior Associate

With over 35 years in the insurance industry including over 20 years in a large membership-based organization operating in multiple business lines, Suzanne is experienced in all aspects of the insurance industry relating to agency and underwriting operations. Most recently, as Vice President of Sales and Service Delivery, she led a team of more than 500 employees, including a large call centre and more than 25 individual sales offices.

Jason Vander Zalm

Senior Associate

Jason has a strong track record of helping companies harness the transformative power of technology. Most recently he spent 4 years at a large insurance company, responsible for the feature prioritization, business analysis, and quality assurance of all of the company's business facing systems - including the $20 million rewrite of the company's policy management system (and subsequent successful migration of million+ policies). During this time Jason gained much subject domain expertise in the areas of personal lines insurance, and identified and acted upon many opportunities technology afforded to streamline or automate processes, increase accuracy, and offer positive customer experiences.

Prior to that Jason led the account management and software development functions at a Toronto based IT consulting company. Jason gained his strong technical background during his time as a software engineer at companies like Nokia Mobile Phones, and Infowave Software.

Jason has a BSc - software engineering from UVic, and an MBA from the Sauder School of Business.

Stacey Dean

Associate

Stacey is a product management and marketing professional with a career focus on brand development and customer experience management. She has over ten years of experience with major organizations in the insurance, telecommunications, and technology industries in Canada and overseas. She excels at translating broader strategic plans into product requirements and development specifications for product upgrades, marketing programs, CRM/ERP, billing system and integrated e-commerce application development. Her business background is complemented with project management education, bridging the gap between marketing and development and leading successful cross-functional work teams to achieve project goals.

Dallas Hooke

Communications and Training Specialist

Dallas is a communications and training specialist. She is an Associate in the Insurance Institute of Canada, with extensive insurance expertise and excellent customer service skills. She has over 25 years of experience as an Insurance agent, insurance manager, and product and learning specialist, most recently with the British Columbia Automobile Association, and previously with the Alberta Motor Association.

Who We Serve

Insurance providers of all types

With experience leading and managing one of the most successful integrated insurance agency and underwriting operations in Western Canada, DM+A’s team serves insurance distributors, manufacturers, and wholesalers. Our expertise is with personal insurance products, including:

  • Accident insurance
  • Auto insurance
  • Health insurance
  • Home insurance
  • Life insurance
  • Pet insurance
  • Travel insurance

We work as collaboratively or independently as our clients require. And, for most assignments and projects, our services are available on either times-and-materials or fixed-price bases.

Our clients

We recognize that confidentiality is important to our clients, so we choose not to publish a list of clients. That said; our clients range from large property and casualty insurance underwriters to providers of specialized insurance offerings.

How To Reach Us

There are several easy ways to contact us:

  • Email us at:
info@dmaconsulting.ca
  • Call us at:
(604) 724-1255
  • Send us a fax at:
(604) 568-7933
  • Write to us at:
D. Mirkovic & Associates
Suite 300, 1008 Homer Street
Vancouver, British Columbia V6B 2X1